Privacy Policy
EZi Pilates Fitness & Wellness
Effective Date: May 2023
At EZi Pilates Fitness & Wellness, we are committed to protecting your privacy and safeguarding your personal information in accordance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the General Data Protection Regulation (GDPR).
This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with us—whether online through our website and the Fit by Wix app or in person at our studio.
1. What Information We Collect
We collect only the personal information necessary to provide you with a safe and personalized experience. This may include:
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Contact Information: Name, phone number, email address, home address (if provided)
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Health & Wellness Info: Voluntarily shared medical history, injuries, fitness goals, and pregnancy/postnatal status
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Booking & Payment Data: Appointment history, membership package usage, payment method details (processed via secure third-party platforms like Wix Payments or Stripe)
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Technical Information: IP address, browser type, and interaction with our website or app
We collect this information through intake forms, class bookings, newsletter sign-ups, and when you interact with our website or the Fit by Wix app.
2. How We Use Your Information
We use your information to:
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Schedule and manage class bookings
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Deliver personalized Pilates instruction and wellness support
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Send confirmations, reminders, promotions, or updates via email or text
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Understand usage trends to improve our website and services
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Comply with safety protocols and legal obligations
You may opt out of marketing emails at any time using the "unsubscribe" link provided.
3. Consent
By providing your personal information, you consent to its collection, use, and disclosure as described in this policy. If you reside in the EU or UK, we rely on your explicit consent where required under GDPR.
You may withdraw your consent at any time by contacting us (see Section 9).
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax or insurance purposes). After this, it is securely deleted or anonymized.
5. Data Sharing
We do not sell or rent your personal information. We may share it only with:
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Trusted third-party service providers (e.g., Wix, Fit by Wix, Stripe, and email marketing platforms) for the purpose of running our services
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Legal authorities if required by law or to protect the rights and safety of our clients and staff
All third-party providers are contractually obligated to protect your data and comply with applicable privacy laws.
6. Your Rights (PIPEDA & GDPR)
You have the right to:
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Access your personal information
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Request correction or deletion of your data
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Withdraw consent for data use
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Lodge a complaint with a privacy commissioner (Canada) or data protection authority (EU)
To make any of these requests, please contact us directly (see Section 9).
7. Security of Your Data
We take reasonable physical, electronic, and managerial precautions to protect your information against unauthorized access, alteration, or disclosure. Our systems and platforms (like Wix and Stripe) use secure encryption and comply with industry standards.
8. Cookies & Website Tracking
Our website may use cookies and tracking tools to enhance your browsing experience and collect analytical data. You may disable cookies through your browser settings, though some features may not function properly.
9. Contact Us
To request access to your personal information or for questions about our privacy practices, contact:
EZi Pilates Fitness & Wellness
245 Sheppard Ave W, North York, ON M2N 1N2
Email: [Insert your studio’s email]
Phone: [Insert your phone number]
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal obligations. The most recent version will always be posted on our website.